Quality Management System
Sharpe Engineering, managed by our QMS (Quality Management System) is systems driven and procedure focused.
Our QMS is third party certified to the oil and gas industry’s highest level of quality accreditation worldwide, API Spec-Q1 (9th Edition) and ISO 9001:2015.
Sharpe believes that it is strategically imperative to implement and maintain a QMS. Our QMS provides a framework to ensure continued success and improvement of Sharpe in the years ahead. Sharpe’s QMS, signed off and managed by our CEO, details all operational policies, procedures and operational requirements related to the day to day running of the business.
Our QMS is designed to demonstrate the ability to provide consistent products and services that meet customer requirements and conform to API Spec Q1 9th edition technical Specifications API Spec 7-1 and API Spec 5-CT. The quality system manual also addresses customer satisfaction through the effective application of the quality system, including processes for continual improvement and the prevention of nonconformity.
Sharpe’s QA managers deploy a mandatory processes that reviews, evaluates, plans and continually improves our operations thus ensuring that all team members operate with integrity and in accordance with the QMS to create a sustainable future.
Our QMS provides a framework to ensure product and service excellence thus ensuring our aim that our client’s are never disappointed. Running under our QMS ensures our products:
- Comply with customer specifications and/ or technical standards
- Are delivered on time
- Meet the requirements of the customer
Sharpe Engineering is committed to provide relevant training of all staff to ensure that all operations comply with the requirements of the QMS and deliver:
- The highest level of customer satisfaction
- The health and safety of all employees, visitors and contractors on site
- Compliance to local government environmental regulations
All workshop manufacture, repair and servicing works are undertaken with an approved documented “traveller” job file. Each job is assigned a designated serial number detailing full material traceability and inspection.
The end of job reporting is collaborated by our production team. This Manufacturer’s Data Report (MDR) details every aspect of product or service delivered with all quality documentation fully traceable for future years via our Enterprise Resource Planning (ERP) system. Delivery documentation varies job-to-job, typical documentation includes:
- Material data from the mill, heat certs, testing reports etc.
- Third party reports including NDT/NDE Reports or any applicable engineering certificates
- Hydrostatic testing reports
- List of any replaced parts with OEM manual as appropriate
With our quality certificates in place – all projects and staff at Sharpe are systems driven and procedure focused. Sharpe have invested heavily in a suitable ERP system and adopted an all-encompassing system in 2008. The ERP manage enquiries, purchasing, call management, production, accounts, invoicing, payroll and has a scheduling feature to automatically schedule and track customer jobs in real time. Recording of this data enables us to monitor and improve on our “delivered in full on time” track record. Sharpe’s ERP system is continually monitored by our QA Manager as part of our QMS (Quality Management System).
Sharpe’s management and business development team utilise a purpose built CRM (Customer Relationship Management) package and have a client focused App allowing clients to submit requests for quotations via their smartphones.
All Sharpe and third party proprietary gauges are stored in a temperature-controlled room. Gauges are managed, calibrated and inspected by our Quality Inspectors or Materials Managers only.
As some gauges are licensed property of patented threads and hold confidential IP (Intellectual Property) the lab is secure at all times. We hold a growing list of premium license connections for drill pipe and casing.
The following equipment is securely stored in the lab:
- Mic-Trac MT3000 and calibration program used to calibrate measuring equipment
- Certified API Specification 5B and 7-2 ring and plug gauges. Sizes ranging from 2-3/8′′-9-5/8′′
- External taper gauges
- External micrometers. Sizes ranging from 0′′- 42′′
Twin Screw Digital Calibration Unit 12.5psi to 40,000psi